Shipping policy
Shipping and Processing Policies
Print Order Processing Time: This refers to the time it takes for us to receive your order and print / prepare it for shipping. This typically falls in the range of 1-5 business days for unframed prints and up to 15 business days for stretched and framed prints.
Shipping times with the carrier (USPS, UPS, FedEx, etc.) are in addition to our order processing time.
DIY Frame Kits Order Processing Time: Please allow about 2 weeks for your frame kits to ship. This allows for print order processing time and custom framing time.
US Shipping Policy: A flat rate fee is charged at checkout. Prints will be shipped USPS Ground Advantage. All "original artwork" will be sent USPS Priority or an equivalent service. All packages are insured. "Stretched" and "Framed" prints include free shipping. All framed and unframed prints for US collectors are made and shipped from within the USA.
Canada Shipping Policy: A flat rate fee is charged at checkout. All packages are insured. All framed and unframed prints for Canadian collectors are made and shipped from within Canada.
Australia Shipping Policy: A flat rate fee is charged at checkout. All packages are insured. All framed and unframed prints for Australian collectors are made and shipped from within Australia.
Other International Shipping Policy: A flat rate fee is charged at checkout. All international shipping will be sent using FedEx and includes insurance. Buyer is responsible for all duties and taxes that may be imposed on them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded. Please be aware that international shipping times can be unpredictable and sometimes lengthy. We are unable to process refunds or resend potentially lost orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim. See more information on international shipping here.
Incorrect Shipping Information: The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to giving us incorrect shipping information.
Ship Protection Policy: All packages are insured.